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How do I get my photographs to you?
You can upload your photos via this site at the time of ordering.You can email your photos to pics@imagtoart.co.uk - if you have paid by Paypal please include payment reference number, OrderID and name on Paypal receipt (if different) and any special instructions ie text.
You can also send your photos / pictures / artwork to us either as an hard copy, on a cd or floppy disc, etc.by post to: - Image To Art, 3 Mellor Street, Failsworth, Manchester. M35 0HT (if you are sending your items by post we recommend that you send them by recorded delivery and you keep a copy).
How do I pay for my order?
Credit / Debit Card Payments can be made through Paypal's secure online payment system (you do not need a Paypal account for this). Cheques or postal orders should be made payable to Image To Art and sent to - 3 Mellor Street, Failsworth, Manchester. M35 0HT.
What are your postage costs?
Postage is calculated at the checkout and is based upon the items weight. Please email us at gifts@imagetoart.co.uk to obtain an up to date shipping costs.
What quality of photograph should I use?
We recommend you use the best resolution you can - please remember 'the better the quality of the original image = the better the image on the finished gift'. When using a scanner set the scanner to scan at resolution 300 dpi (dots per inch). We will advise if the photograph will not give you the best picture giving you the opportunity to either choose another photograph or to continue with the original photograph.
There is 'red eye' on the photo that I would like to use - will this be OK?
Yes - we can fix this free of charge. We will also do our best to remove any minor defects in the photograph, again, free of charge.
What happens if my photograph isn't the same size as the gift I would like to have?
In most cases this is not a problem - we will re-size the photograph accordingly. Sometimes we may need to crop your image to fit the gift but be we will always make sure that all major details are included in the finished gift - (if there is a detail that you want to keep in please let us know). We will advise you if the photograph is too small to 'blow-up' to fit the gift giving you the opportunity to choose another photograph.
What happens to personal information and my photographs?
We store your name, address and email address to enable us to process your orders. We do not sell or share any information with a third party. We do not hold or store any financial details as all debit/credit card transactions are processed by PayPal's secure online payment system. Your photographs are only used for the purpose they were intended. We keep them on our system for 3 months (just in case you want to place another order using the same photo) and then it is deleted.
How long will my order take?
We aim to deliver all orders within 5-7 days of payment clearance and all details being agreed. If your order is URGENT and you have a deadline please let us know and we will do our utmost to help. If there is going to be a foreseeable problem we will let you know.
Are these my coats of arms and are these coats of arms genuine?
Although literally thousands of our coats of arms descriptions are derived from early archive books such as reistaps and burkes general armorial, we consider all of our coats of arms to be totally generic. Because coats of arms in each archive book are different, they conflict with each other. Names such as Smith or Jones have literally hundreds of coats of arms listed, so the only way to get a correct description of a coat of arms that is registered for you is to go and create the design and register that design to yourself. It is also important to remember that a coat of arms was granted to an individual person and not a family.